Returns & Refunds Policy
You are entitled to cancel your purchase within 30 days, if you decide that our Offering isn't the right fit for your business
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by e-mail lauren@prbmgroup.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
CONDITIONS FOR RETURNS
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
RETURNING GOODS
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: XXXXXXXXXX
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
GIFTS
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
RECURRING PAYMENTS
If you have selected a payment plan, you give us permission to keep using the financial data that is kept by our third-party financial processing provider until the terms of your purchase, which you agreed to at the time of checkout, are fulfilled.
REVOCATION OF ACCESS
Canceling Your Subscription - You can cancel your access to any of our Offerings at any time. For this process, please email lauren@prbmgroup.com. Please note that canceling your subscription won't result in a refund for past payments, and you'll still be responsible for any remaining balance on your account.
To avoid late fees or collections - After confirming the termination, we kindly ask that you settle any outstanding balances within 14 days of canceling.
PRBM Group, LLC reserves the right to charge a late fee of 1.5% per day to be applied to any outstanding balance after 14 days from the due date.
Here's an example:
A payment of $100 is due on June 1st.
If the payment is received by June 14th, no late fee will be applied.
If the payment is received on June 15th, a late fee of $1.50 will be added (1.5% of $100).
Sent to Collections June 15
If your account remains unpaid for more than 30 days, we may refer it to a collections agency. In that case, you will be responsible for the full outstanding balance, plus any collection fees and attorney's fees incurred.
Collection Fees - If there is still a balance after 14 days, it may be sent to a collections agency, and you agree to pay all related charges, fees, and costs, including appropriate legal fees.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail lauren@prbmgroup.com